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Hiring the Right Talent @ Colla Team

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https://www.aegis.com.my/
RM2500 - RM5000/month
Full Time
Subang Jaya

IT Support

Infinity Consulting Technology Sdn Bhd

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1 year ago 1 1 2019

Company background

Infinity Consulting Technology Sdn Bhd (ICT) was established in 2005 and began specialising in Cloud Disaster Recovery Services in 2009. Aegis was formed with the mission to spearhead the Cloud Backup and Cloud Disaster Recovery service in Malaysia. With more than a decade of Cloud Disaster Recovery experience, Aegis’ focus is on delivering Cloud Disaster Recovery (CDR) service, thus making Aegis the veterans of today’s Cloud Backup & Disaster Recovery service in Malaysia with its headquarters located in Subang Jaya. Throughout the years, Aegis CDR has empowered clients to implement a cost saving backup, restore, replication and/or standby server for DR service and facilities at the most flexible and attractive plan. Aegis CDR is also the first subscription-based online Cloud Disaster Recovery service offered to clients who prefer to subscribe to Disaster Recovery-As-A-Service.

Job Description

  • To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures.
  • Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action.
  • Handling incoming calls or email from customer for technical request/support.
  • Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues.
  • Prepared daily and monthly backup status report on a regular/periodic basis.
  • Documentation of solution and publication of technical documents.
  • On-site perform annual health check or troubleshooting the technical issues.
  • Understand the SLA and able to meet.

Job Details

Junior Executive
Full Time
Diploma/Advanced/Higher/Graduate Diploma
IT Technical Support

Job Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment.
  • Strong technical, analytical and troubleshooting skills.
  • Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages.
  • Applicants must be willing to work in Subang Jaya.
  • Experience in 24/7 operational environment and willing to work on 24/7 shift.
  • Required language(s): Bahasa Malaysia, English
  • Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent.
  • FRESH GRADUATES IS ENCOURAGE TO APPLY!!

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