Job
Hiring the Right Talent @ Colla Team
Hiring the Right Talent @ Colla Team
ICT Zone Asia Berhad is a leading provider of ICT products and services in Malaysia, Our history can be traced back to 2000 and is distinguished by its prestigious recognition from industry giants like HP and Lenovo through various awards. We have been proudly listed on the Leap Market of Bursa Malaysia since 2020. With a strong track record of profitability and growth, ICT Zone is a trusted partner for government agencies, educational institutions, and private corporations. As a Techfin company, we are a hybrid between technology and finance, propelling us into a unique position within the industry. Our commitment to sustainability is reflected in our certifications, including ISO14001 and the MyHijau mark, underscoring our dedication to environmentally responsible practices. Under the ICT Zone umbrella, we offer a comprehensive suite of IT solutions, including ICT rental, leasing, trading, maintenance, and IT technical support. We are proud to be recognized as an Appointed Reseller by our principal partners, including HP, Lenovo, Dell, Intel, Microsoft, Acer, Asus, and more. At ICT Zone, we operate under three main brands DaaS 360, EzRental, and Komputer Murah, which provide tailored solutions to meet diverse customer needs. Additionally, we have a sister company, Cloudify, that complements our offerings.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates, related to Computing Technology focusing on devices like desktop & laptops.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads and escalate the qualified leads to Business Development Manager accordingly for sales closing process.
• Previous experience in an outbound call center or a related sales position preferred.
• Proficiency in Microsoft Office.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Experience in IT software or hardware industries will be a plus point.
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