Job

YOUR ROLE

Reporting to the CEVA Lead Logistics Control Tower Operations Supervisor or Manager, this role oversees daily operations and liaison with customers from China within the control tower. Thus, ability to converse in Mandarin is required for this position. You will also be leading the support in optimizing productivity levels, continuous improvement and cost control initiatives.

WHAT ARE YOU GOING TO DO?

• Ensures SOP alignment to customer expectations and CEVA agreed standards of performance.

• Responsibility includes training and coaching of client’s vendors & carriers to ensure performance objectives.

• Monitor the regional operational (air, ocean) teams in executing all global activities, transport and forwarding, origin consolidations and 3rd party carrier management.

• Ensure delivery of correct and timely follow up, booking and event management incl. timely escalation of issues.

• Central communication and comprehensive supply chain disruption/crisis management.

• This role is responsible for training and management of client orders and vendors to ensure successful origin global order, event and SOP compliance.

• This position also supports optimizing productivity levels, continuous improvement and cost control initiatives.

• Effective and efficient communications with all stakeholders

• Manage disruptions and crisis that present risk to the supply chain

• Monitor KPIs and continuous improvement opportunities

• Ensure adherence to established work standards and work processes

• Ongoing onboarding and training of vendors SOP and systems use

• Induct and train vendors, both initial and ongoing

• Implement changes to processes or policies as determined by the process owners

• First point of contact for all operational issues with the customer

• Track compliance performance of 3PL providers and carriers

• Support the preparation of periodic reporting, monthly reviews and quarterly business reviews

• Support contract/account manager to ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy

• Suggest corrective actions as necessary to prevent / address issues as they arise

WHAT ARE WE LOOKING FOR?

• SPM or Diploma in Business Studies, International Trade, Logistics or Commerce, or equivalent.

• Preferred experience in Freight Forwarding with an understanding of global transport logistics (Ocean, Air and Ground).

• Possess advance computer and Microsoft Office (Word, Excel, Powerpoint, Visio etc.) skills.

• Strong communication and interpersonal skills.

• Good command in Bahasa Malaysia and English language, both in written and spoken. Communication in Mandarin language is mandatory.