Job

To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures.Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action.Handling incoming calls or email from customer for technical request/support.Monitor ticket queue, log ticket through our ticket management system for failed job....

·       Monitoring and assigning tickets to the corresponding engineer·       Installing and configuring hardware OS and application·       Maintain and troubleshoot the Microsoft 365 issues·       Setting up the user's new account and dealing with password issues·       Research into possible systems that will improve daily operations·       Documentation clean-up