Job

As a Customer Service Representative, you will play a vital role in ensuring exceptional customer experiences by providing timely and effective support. You will handle customer inquiries and deliver outstanding service to resolve customer concerns. Your technical expertise, communication skills, and problem-solving abilities will be essential in delivering high-quality support....

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Answering client correspondences through email, live chat, and by phone.Filing customer records, including contact information, purchases and billings.Conducting surveys and writing reports based on customer feedback on products and services.Providing customers with clear instructions to resolve issues.Rerouting customer calls to other departments when advanced solutions are needed.

Handling incoming telephone calls, all quotation, issue sales order/invoice, purchase order, check stock, email, and any duties as required by the management Resolve customer service enquiries and issue promptly, ensure effective & timely follow up & delivery function.Ensure details entered in the system is correct and accurate at all times.